Shipping Policy

Shipping Policy

This Shipping Policy outlines how MDLYN processes and delivers orders, including delivery times, shipping methods, and costs.

Order Processing
Orders are typically processed within 1–2 working days. Processing times may vary during busy periods, promotions, or holidays.

Shipping Locations
We currently ship within the United Kingdom only.

Shipping Costs

  • Standard shipping: £1.99

  • Free shipping on orders over £20

Shipping costs are clearly displayed at checkout.

Delivery Times
Once dispatched, standard delivery typically takes 3–7 working days within the United Kingdom.
Estimated total delivery time is 4–9 working days (including processing time).

Delivery times are estimates and may vary depending on your location and the shipping provider.

Shipping Methods

  • Most orders are sent via Royal Mail 2nd Class

  • Single-item orders under £15 are typically untracked

  • Larger orders include tracking details sent via email

  • All gold and silver items are sent fully tracked and insured

Tracking
Where tracking is included, you will receive tracking details via email once your order has been dispatched.

Delivery Issues
If your order has not arrived within the expected timeframe, please contact us and we will assist you as quickly as possible.

While we work closely with our shipping partners, delays caused by postal services or external factors may occasionally occur.

Incorrect Address Details
Please ensure your shipping information is accurate at checkout. We cannot be responsible for orders delivered to incorrectly provided addresses.

Lost or Delayed Orders
If your order appears to be lost or significantly delayed, please contact us. We will work with the shipping provider to investigate and resolve the issue.

Contact
If you have any questions about shipping or delivery, please contact us at:
info@mdlyn.co.uk